FAQs
About Booking
How can I book an apartment? Booking with Barnapartments Old Town is very easy. Simply select your stay dates in our search engine, choose the apartment you like best, and follow the steps to securely confirm your reservation through our website. You can also contact us directly if you need assistance.
What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express) to ensure a secure and convenient transaction.
Will I receive a confirmation of my reservation? Absolutely! Immediately after completing your reservation and payment, you will receive a confirmation email with all the details of your stay, including the apartment address, check-in instructions, and our contact information.
About Check-in and Check-out
What are the check-in and check-out times? Standard check-in time is from 3:00 PM and check-out is until 11:00 AM. This allows us to ensure that each apartment is perfectly clean and prepared for our guests.
Can I request an early check-in or a late check-out? Whenever possible, we will be happy to accommodate your needs. These options are subject to availability and may incur an additional cost. Please contact our team in advance to inquire about the possibility.
How do I collect the apartment keys? We will provide detailed instructions for key collection in your reservation confirmation email. We offer flexible options to make your arrival in Barcelona as comfortable as possible.
About the Apartments
Are the apartments equipped? Yes, all our apartments in Barcelona's old town are fully equipped to make you feel at home. They feature a full kitchen with utensils, bed linen, towels, high-speed Wi-Fi, air conditioning, and heating.
Are bed linen and towels provided? Yes, each apartment includes a complete set of high-quality bed linen and towels for all guests.
Is there a cleaning service? The apartment is delivered impeccably clean upon your arrival. For long stays, we offer additional cleaning services that you can request at an extra cost.
Policies and Regulations
What is your cancellation policy? Our cancellation policy may vary depending on the rate selected at the time of booking. We recommend reviewing the specific conditions during the booking process or contacting us for detailed information.
Are pets allowed? We understand that pets are part of the family. However, to ensure the comfort of all our guests, we ask that you consult the specific policy of each apartment or contact us before making a reservation.
Is smoking allowed in the apartments? No, smoking is strictly prohibited inside all our apartments to ensure a healthy and pleasant environment for everyone.